I came home today excited about my newly delivered Vincent Longo shipment from Hautelook. To my surprise, I had two small packages waiting for me at home. Apparently they shipped my Smashbox order also. I absolutely love the Smashbox order. I always feel like a little kid on Christmas when I open new cosmetic products for the first time.
I went on to open my order of Vincent Longo eyeshadow trio and lipstick. From my experience, Hautelook always pays special attention to their packaging. They wrapped the cosmetic box in bubble wrap and attached a nice sticker with their logo on it. This gave me the comfort of knowing they personally inspect the items before shipping it to me. So one can only imagine my utter shock to find the eyeshadow box c-r-u-s-h-e-d. I opened the box and pieces of the eyeshadow pot crumbled in my hand! I tried to be optimistic and said to myself, “maybe it’s just this one product”. I opened the second eyeshadow trio and it too crumbled in my hand. WTF!? I opened the lipstick and immediately noticed the lovely dent on it. I thought it was just surface damage so I opened the cap and tried to twist it and it wouldn’t twist! I looked inside and noticed the mechanism inside the lipstick tube was CRUSHED, making it impossible to twist.
The genius that is me concluded, “Someone took a SLEDGEHAMMER and had a party with my Hautelook shipment!” OK, to be honest, I thought someone SAT on it but even then, the damage is too severe. You have to weigh a thousand pounds to damage it this extensively. Either a car or a sledgehammer partied with my Hautlook shipment. Maybe UPS scan their shipment with a meat grinder and it got stuck? ( -_-) Apparently, they have something special against Vincent Longo because my Smashbox order is in perfect condition.
Of course, I had to take pictures of this so here they are… I also sent the pictures to Hautelook. I’ll update this post once I get their response.
Comments
Chrissy
Wow, that is unbelievable. Well, not really - they screwed up one of my orders (I got the wrong color shirt). They wanted me to […] Read MoreWow, that is unbelievable. Well, not really - they screwed up one of my orders (I got the wrong color shirt). They wanted me to pay to ship it back to them! I was like, WTF. I already spent $40 on the damned shirt, why would I want to spend more money to ship it back just to get STORE CREDIT? Read Less
Bill Novak
Get your fucking titles/brands correct. It's LONGO, not LANGO. And where's the porn section?
Chrissy
Unbelievable, Bill.
lkitty
OMG! Its bad enough that their shipping takes forever. I'd be so upset :( Ugh, I'm not a big fan of Hautelook but hopefully they'll […] Read MoreOMG! Its bad enough that their shipping takes forever. I'd be so upset :( Ugh, I'm not a big fan of Hautelook but hopefully they'll work it out with you! Read Less
jussta
I prefer buying stuff at strawberry.net, never had problems with damaged packs. Sorry to hear something like that happened to you